This is a brief summary of the information supplied by QBE Insurance (Australia) Limited concerning Travel Insurance Policies from QBE.
WHO YOU ARE DEALING WITH
QBE Insurance (Australia) Limited (ABN 78 003 191 0350, AFS Licence No: 239545 GPO Box 82, Sydney NSW 2001
is a member of the QBE Insurance Group.
QBE Insurance Group is Australia's largest international general insurer and reinsurance group, and one of the top 25 insurers and reinsurers worldwide.
The company has been operating in Australia since 1886.
QBE is a household name in Australian insurance, backed by sizeable assets and well known as a strong and financially secure organisation. |
Your Policy is a contract of insurance between you and (QBE). You pay QBE the premium, and in return they provide you with cover under the travel plan you have chosen. Your contract consists of: |
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These terms and conditions |
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The section in the Schedule of Benefits which relates to the travel plan you have chosen |
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Your Certificate of Insurance, which will show the travel plan you have chosen |
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Any additional options |
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Any written endorsements we give you |
| Together these documents make up your policy |
| It is important that you read your policy carefully, and keep the booklet in a safe place for future reference |
If you have any questions regarding your policy, please telephone our Customer Service Centre on 1300 555 017 or email travel.service@qbe.com. Please note that calls to QBE will be recorded for training and verification purposes. |
| You should read the Product Disclosure Statement (Part 1 of the booklet) including;
Duty Of Disclosure, Privacy Policy and Dispute Resolution.
The Policy Wording (Part 2 of the booklet) for detailed information about the benefits, exclusions and circumstances.
The Financial Services Guide (Part 3) explains the kind of financial services we offer and; Section K - Making a Claim for information regarding all claims.
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HOW QBE TRAVEL INSURANCE IS ARRANGED
QBE is the Product Issuer of Travel Insurance and have prepared the brochure that contains the following sections which provide:
PART 1 - information about this travel insurance product (Product Disclosure Statement - PDS)
PART 2 - the detailed terms and conditions (Policy Wording)
PART 3 - information about the financial service being provided to you by our Distributor (Financial Services Guide - FSG)
This policy is underwritten by QBE Insurance (Australia) Limited AFS L239545 and issued to you by our Distributor.
The PDS is designed to assist you in your decision to purchase QBE Travel Insurance. It contains information about key benefits and significant features. Any advice in this document is of a general nature only and has not considered your objectives, financial situation or needs. The PDS also contains important information about your rights and obligations. If you have not been provided with a printed PDS, this information is set out in the PDS below
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| QBE's contact details are: |
| CUSTOMER SERVICE |
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| Toll Free |
1300 555 017 |
| Fax |
Fax: (03) 8523 2977 |
| Email |
travel.service@qbe.com |
| CLAIMS |
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| Toll Free |
1300 555 017 |
| Fax |
Fax: (03) 8523 2723 |
| Email |
travel.claims@qbe.com |
| MEDICAL SERVICES |
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| Toll Free |
1300 555 017 pre sales |
| Phone |
(03) 8523 2743 |
| Medical Appraisal Fax |
(03) 8523 2961 |
| OMEGA |
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| Phone |
(03) 8523 2800 (within Australia) |
| Fax |
(03) 8523 2815 |
| Toll Free |
1300 555 019 |
| Email |
omega@qbe.com |
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24hr World-Wide Emergency Assistance
When disaster strikes and the unthinkable happens, it's reassuring to know someone back home is ready to take your call and assist you. Our dedicated QBE - OMEGA travellers' assistance teams are on call 24 hours a day, 7 days a week to provide you with assistance when you need it most.
QBE's in-house emergency assistance service OMEGA has been providing help to travellers since 1992.
Whether it is in Vietnam or Canada, one call connects you to someone back home. It's comforting to know the person you are speaking to, is part of the QBE Travel team of trained medical and insurance specialists, who can make decisions regarding your situation and provide assistance when you need it the most. |
| OMEGA can assist you with: |
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Guaranteeing payment of hospital and medical bills |
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Repatriation to Australia after an accident or illness |
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Rescheduling of disrupted travel plans |
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Replacement of lost tickets, passports or travel documents |
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Arrangement of emergency transfer of funds |
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Urgent messages to your family or travel agent |
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Interpreters in non English speaking overseas hospitals |
Where relevant all services are subject to a claim being accepted under the policy. When you call OMEGA, they will need to know: Your insurance certificate no. and the telephone number to contact you. |
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