QBE TRAVELLERS EMERGENCY ASSISTANCE OMEGA
It’s not just the financial impact when disaster strikes. |
QBE Travel Insurance - Swine Influenza Coverage |
Emergency Assistance
QBE Omega provide emergency assistance and can be contacted by calling +61 3 8805 2800 or one of the free call numbers provided with your policy documentation or by emailing omega@qbe.com . Omega staff can provide you with medical and non medical advice and assist you with information on preventative measures |
Cover for Compulsory Quarantine *
Cover for compulsory quarantine is limited and applies in the following circumstances:
On your return to Australia where you are not permitted to travel domestically to your home. Reasonable additional accommodation expenses and pre paid public transport rescheduling is covered.
Deferment or cancellations of prepaid travel expenses are covered if you are subject to compulsory quarantine at the time you are due to depart.
Additional expenses and costs of rescheduling of prepaid travel arrangements resulting from compulsory quarantine during the trip will be covered.
You are confined in compulsory quarantine during your trip or at the time you are due to depart.
When you lodge a claim you must provide QBE with documentary evidence that your quarantine was compulsory, by this we mean that a relevant Government authority has advised you that you must remain in quarantine for a period of time. |
Cover For Medical Illness
Any policy holder who falls ill with the swine flu virus whilst overseas must contact the Omega emergency assistance service. Customers will be covered for the cost of necessary and agreed medical treatment. If your illness causes you to change your travel plans, you will also be covered for the costs of rescheduling which will be arranged or authorised by Omega.
Cover will also be provided for delays arising from a mandatory quarantine period which forms part of your required medical treatment for swine flu virus. |
Cover For Voluntary Rescheduling or Government Intervention
Many airlines have announced that they will allow rescheduling of trips to Central America at no charge. We recommend that you check with your travel agent or airline to establish their position.
QBE does not provide cover for voluntary rescheduling or cancellation, nor do we provide cover for rescheduling arising from a Government intervention or advice from a Government agency.
If your policy number has the prefix commencing Q, please contact QBE Customer Service on 1300 791 948 for further information relating to this policy. |
Preventative Measures
A comprehensive list of preventative measures against the swine flu virus is available at http://www.who.int/en/ .
Travellers should wash their hands regularly with soap and water, avoid pork products such as bacon and sausages and avoid congregating in areas where people who might be infected by the swine flu virus are likely to congregate. |
Contact Telephone Numbers for Assistance |
| Policy Customer Enquiries Service |
1300 555 017 |
| Claims |
1300 555 017 |
| Medical Services |
1300 555 017 |
| OMEGA Emergency Services |
1300 555 019 |
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Not all hospitals are like the ones at home.
Imagine being in hospital where appropriate medical facilities are not available. Medical staff that don’t speak English and equipment is limited to a stethoscope and a bandage. Or even just trying to rearrange your disrupted travel plans.
Sometimes you just need help from someone back home.
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QBE’s inhouse travellers’ assistance team OMEGA has been providing assistance to travellers in need since 1992. OMEGA is a team of trained medical and insurance specialists available 24 hours a day, 7 days a week, 365 days a year. They are able to make decisions about your situation and can provide assistance with things such as: |
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Assessing and monitoring your condition after an accident or illness; |
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Medical repatriation, if required; |
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Guaranteeing payment of hospital and medical bills; |
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Rescheduling disrupted travel plans; |
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Replacement of lost tickets, passports or travel documents; |
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Arrangement of emergency transfer of funds; |
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Interpreters in non-English speaking overseas hospitals; and |
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Urgent messages to your family or travel agent. |
Providing assistance is not in itself an admission of liability for your claim and where relevant all services are subject to a claim being accepted under the policy.
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