QBE OMEGA Worldwide Travellers Assistance

QBE Travel Insurance - Swine Influenza Coverage
Emergency Assistance QBE Omega provide emergency assistance and can be contacted by calling +61 3 8805 2800 or one of the free call numbers provided with your policy documentation or by emailing omega@qbe.com . Omega staff can provide you with medical and non medical advice and assist you with information on preventative measures
Cover for Compulsory Quarantine * Cover for compulsory quarantine is limited and applies in the following circumstances: On your return to Australia where you are not permitted to travel domestically to your home. Reasonable additional accommodation expenses and pre paid public transport rescheduling is covered. Deferment or cancellations of prepaid travel expenses are covered if you are subject to compulsory quarantine at the time you are due to depart. Additional expenses and costs of rescheduling of prepaid travel arrangements resulting from compulsory quarantine during the trip will be covered. You are confined in compulsory quarantine during your trip or at the time you are due to depart. When you lodge a claim you must provide QBE with documentary evidence that your quarantine was compulsory, by this we mean that a relevant Government authority has advised you that you must remain in quarantine for a period of time.
Cover For Medical Illness Any policy holder who falls ill with the swine flu virus whilst overseas must contact the Omega emergency assistance service. Customers will be covered for the cost of necessary and agreed medical treatment. If your illness causes you to change your travel plans, you will also be covered for the costs of rescheduling which will be arranged or authorised by Omega. Cover will also be provided for delays arising from a mandatory quarantine period which forms part of your required medical treatment for swine flu virus.
Cover For Voluntary Rescheduling or Government Intervention Many airlines have announced that they will allow rescheduling of trips to Central America at no charge. We recommend that you check with your travel agent or airline to establish their position. QBE does not provide cover for voluntary rescheduling or cancellation, nor do we provide cover for rescheduling arising from a Government intervention or advice from a Government agency. If your policy number has the prefix commencing Q, please contact QBE Customer Service on 1300 791 948 for further information relating to this policy.
Preventative Measures A comprehensive list of preventative measures against the swine flu virus is available at http://www.who.int/en/ . Travellers should wash their hands regularly with soap and water, avoid pork products such as bacon and sausages and avoid congregating in areas where people who might be infected by the swine flu virus are likely to congregate.
Contact Telephone Numbers for Assistance
Policy Customer Enquiries Service	1300 791 948
Claims	1300 791 948
Medical Services	1300 791 948
OMEGA Emergency Services	1300 555 019

Not all hospitals are like the ones at home.
Imagine being in hospital where appropriate medical facilities are not available. Medical staff that don’t speak English and equipment is limited to a stethoscope and a bandage. Or even just trying to rearrange your disrupted travel plans.
Sometimes you just need help from someone back home.