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About Global Surf Travel Insurance |
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QBE Travel Insurance offer Cover for: Surfing - Snowboarding - Snowskiing - Cycling -
Golfing - Skateboarding -
Sailing - Diving - Snorkelling - Bungee Jumping - Para-sailing -
White Water Rafting - Touring and Cruising
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Global Surf Travel Pty. Ltd. ABN 79 083 338 649 is authorised by QBE Insurance Australia (Limited) to deal in QBE travel insurance products on their behalf.
We can directly issue or vary QBE travel insurance as the distributor in accordance with the underwriting guidelines.
In some cases we may need to arrange for QBE to do this if we are not able to act under the underwriting guidelines.
QBE as the insurer of the product and
us as the agent, do not act on your behalf
We do not have any authority to give you any advice (i.e. recommendation
or opinion about the financial product).
We can provide you with factual information on the product to help
you decide if it is right for you. The choice is yours.
We will never ask you to provide personal information like your bank details, credit card details, driver's license or passport number via email.If you are making an online booking through us by phone, and are required to provide us with your credit card details, this will be carried out within a secure browser window.
All information is entered directly to the QBE site and once entered all information is coded and then deleted at the completion of the purchase.We may charge a fee for additional services provided to you after
you have been issued with a policy. This may include but is not limited
to alterations and other changes to your policy.
We will notify you of any fee at the time you make a request for additional
services.
If You Have a Complaint
If you ever have a complaint, you should refer the matter to QBE,
using the contact details in the Product Disclosure Statement.
QBE has procedures in place to help resolve any issues you may have.
| QBE’s contact details
are: |
| Customer Service |
Toll Free: 1300 555 017 Fax: (03) 8523 2977 Email: travel.service@qbe.com |
| Claims |
Toll Free: 1300 555 017 Fax: (03) 8523 2723 Email: travel.claims@qbe.com |
| Medical Services |
Toll Free: 1300 555 017 Phone: (03) 8523 2743 |
| OMEGA |
Toll Free: 1300 555 019 Phone: (03) 8523 2800 (within Australia) Fax: (03) 8523 2815
Email: omega@qbe.com |
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| 24hr World-Wide
Emergency Assistance
QBE's - OMEGA is a Worldwide Travellers Assistance
Service on call 24/7 to provide you with assistance when you need
it most.
One call connects you to our experienced case managers who are specially
trained to deal with difficulties that may confront ravellers overseas.
Passport Partner Assistance Card provided with your policy, contains
the information needed to activate this service for Medical, Hospital,
Repatriation, Reschedule Travel Plans, Loss of Passport, Visa, Travel
Documents, Luggage etc in an emergency. |
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